Privacy Policy

1. Introduction

mama4d ("we", "us", "our", "the Platform") operates the online betting and gaming platform accessible at https://mama4d.cam. We are committed to protecting the personal data of every individual ("you", "the User") who accesses, registers on, or interacts with our services. This Privacy Policy sets out in plain, formal English exactly how we handle your personal information — from the moment you first visit our site through to the closure of your account and beyond.

We apply data handling practices consistent with internationally recognized privacy frameworks, including the principles enshrined in the General Data Protection Regulation (GDPR) and applicable Indonesian personal data protection standards under Law No. 27 of 2022 on Personal Data Protection (UU PDP). Where Indonesian mandatory consumer-protection rules impose stricter requirements, those rules take precedence over the general provisions of this policy.

This policy applies to all personal data collected through the mama4d website, mobile-optimized browser interface, live chat, email correspondence, and any other communication channel operated by mama4d. It does not apply to third-party websites or services that may be referenced on our platform — those entities maintain their own privacy policies for which mama4d is not responsible.

2. Definitions

• "Personal Data" means any information that directly or indirectly identifies a living individual, including name, national ID number, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data — including collection, recording, storage, use, disclosure, transmission, deletion, or destruction.
• "Data Controller" means mama4d, which determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of mama4d under a data-processing agreement.
• "Sensitive Data" means a subset of Personal Data that warrants heightened protection, including national identification numbers, financial account details, and health-related information.
• "Cookies" means small text files placed on your device by the Platform to store session information and browsing preferences.
• "KYC" means Know Your Customer — the identity verification process required before withdrawals and other account actions.

3. Data We Collect

mama4d collects the following categories of Personal Data:

Category	Specific Data Points	Required / Optional
Identity Data	Full legal name, date of birth, nationality, KTP (Indonesian National ID) number or passport number, selfie photograph	Required (KYC)
Contact Data	Email address, Indonesian mobile phone number, residential address	Required
Financial Data	Bank account name and number (BCA, BRI, BNI, Mandiri, etc.), e-wallet account ID (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, transaction amounts in IDR	Required
Betting Activity Data	Betting history, wagering patterns, game preferences, win/loss records, bonus utilization	Automatic
Technical Data	IP address, device type, operating system, browser type and version, screen resolution, session timestamps	Automatic
Usage Data	Pages visited, features used, click paths, referral source, time on site	Automatic
Communications Data	Live chat transcripts, email correspondence, support ticket content	When contacted
Responsible Gaming Data	Self-exclusion requests, deposit limit settings, session control preferences, problem gambling disclosures	When applicable

4. How We Collect Your Data

4.1 Directly From You

The majority of your Personal Data is provided directly by you during account registration, KYC verification, deposits, withdrawals, and communications with our support team. You are not obligated to provide optional data, but failure to provide required data may prevent you from completing registration or processing withdrawals.

4.2 Automatically Through Technology

When you access the mama4d platform, we automatically collect Technical Data and Usage Data via server logs, session cookies, and analytics tools. This data is collected regardless of whether you are logged into an account and is used to maintain platform security, detect fraud, and improve service performance.

4.3 From Third-Party Payment Providers

When you initiate a deposit or withdrawal, our payment processing partners (including local bank transfer APIs and e-wallet providers such as OVO, DANA, and GoPay) may share transaction confirmation data with us to reconcile your account balance. mama4d does not receive or store full bank account credentials — only the account name, last few digits, and transaction reference required for matching.

4.4 From Identity Verification Services

For KYC purposes, we may use third-party identity verification services to cross-reference the documents you submit against government databases or optical character recognition (OCR) systems. These processors operate under strict data-processing agreements with mama4d.

5. How We Use Your Personal Data

mama4d uses your Personal Data strictly for the following purposes:

• Account Management: To create, maintain, verify, and close your Account, and to process deposits and withdrawals in Indonesian Rupiah.
• Service Delivery: To provide access to sports betting (including BRI Liga 1, EPL, Champions League, and other markets), live casino games, and togel (Indonesia's traditional numbers lottery) draws.
• KYC & Fraud Prevention: To verify your identity, age (21+ requirement), and payment methods; to detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity.
• Customer Support: To respond to inquiries, resolve disputes, and provide responsible gaming assistance via live chat and email.
• Regulatory Compliance: To fulfill obligations under applicable anti-money-laundering (AML) regulations, international gaming license conditions, and Indonesian data protection law.
• Platform Improvement: To analyze usage patterns and technical performance data for the purpose of improving the Platform's features, stability, and user experience.
• Marketing Communications: To send promotional offers, bonus notifications, and relevant betting content — only where you have provided explicit consent or where a legitimate interest applies. You may opt out at any time.
• Responsible Gaming: To monitor betting patterns for signs of problem gambling and to enforce self-exclusion, deposit limits, and other responsible gaming tools you have activated.

We do not use automated decision-making or profiling in ways that produce legal or similarly significant effects without human oversight. Account suspension decisions involve a manual review by our compliance team.

6. Legal Basis for Processing

Every data processing activity carried out by mama4d rests on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and mama4d (e.g., account creation, payment processing, bet settlement).
• Legal Obligation: Processing required to comply with applicable law, including AML reporting obligations and KYC verification requirements.
• Legitimate Interests: Processing undertaken to pursue mama4d's legitimate business interests (e.g., fraud detection, platform security, service improvement) where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

7.1 Third-Party Service Providers

mama4d shares Personal Data with carefully vetted third-party processors who provide services essential to platform operation. These include: identity verification providers, payment gateway operators (including local bank transfer facilitators and e-wallet APIs), cloud hosting providers, customer support software vendors, analytics platforms, and game content providers such as Pragmatic Play, Evolution Gaming, and Spribe. All processors are bound by data-processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to mama4d.

7.2 Regulatory and Law Enforcement Disclosures

mama4d may disclose Personal Data to competent authorities, regulatory bodies, or law enforcement agencies where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of mama4d's business, your Personal Data may be transferred to the acquiring entity. You will be notified via email and a platform notice at least 30 days before such a transfer takes effect, and you will have the right to close your account and request deletion of your data before the transfer is completed.

7.4 No Sale of Personal Data

mama4d does not sell, rent, or trade your Perso nal Data to any third party for commercial purposes. Your information is used exclusively to operate the mama4d platform and deliver the services you have requested.

8. International Data Transfers

As an internationally operated platform, mama4d may transfer your Personal Data to servers and processors located outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place — including standard contractual clauses, data-processing agreements, and where applicable, adequacy decisions recognized by relevant data protection authorities. Transfers to our cloud hosting infrastructure are protected by enterprise-grade encryption both in transit (TLS 1.2 or higher) and at rest (AES-256).

Indonesian Users should be aware that their Personal Data may be processed in jurisdictions with different data protection standards than those in force under UU PDP. In all cases, mama4d applies the protections described in this policy regardless of where processing physically occurs.

9. Data Retention

mama4d retains your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of your Account and for a minimum of 5 years following account closure, in accordance with AML record-keeping obligations.
• Financial Transaction Data: Retained for a minimum of 5 years from the date of each transaction, consistent with financial record-keeping regulations.
• Betting Activity Data: Retained for the duration of your Account and for 2 years after closure, for dispute resolution and regulatory audit purposes.
• Customer Support Communications: Retained for 2 years from the date of each interaction.
• Technical and Usage Data: Retained in anonymized or aggregated form for up to 3 years for platform analytics purposes.
• Responsible Gaming Records: Self-exclusion records and associated responsible gaming data are retained for a minimum of 7 years to prevent circumvention of exclusion periods.
• Marketing Consent Records: Retained until consent is withdrawn, plus 1 year as proof of consent history.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer identify you.

10. Your Data Rights

Subject to applicable law and certain limited exceptions, you hold the following rights in relation to your Personal Data held by mama4d:

To exercise any of the above rights, submit a written request to [email protected] from the email address registered to your Account. We will acknowledge your request within 3 business days and respond in full within 30 calendar days. In complex cases, this period may be extended by a further 60 days, and you will be notified accordingly. We may request additional verification to confirm your identity before processing a rights request.

11. Cookies & Tracking Technologies

11.1 What Are Cookies?

Cookies are small data files stored on your browser or device when you visit a website. mama4d uses cookies and similar technologies (including local storage, session storage, and pixel tags) to operate the platform securely, remember your preferences, and understand how you interact with our services.

11.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function — including session authentication, security tokens, and load-balancing cookies. These cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Store your language preferences, odds format settings, and display configurations to personalize your experience across sessions.
• Analytics Cookies: Collect anonymized data on page visits, user flows, and feature usage to help us improve platform performance and content relevance. No personally identifiable information is included in analytics reports.
• Fraud Prevention Cookies: Track device fingerprints and behavioral signals to detect and prevent account takeover attempts, bonus abuse, and coordinated fraud patterns.

11.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies on exit, or prompt you before cookies are stored. Note that disabling strictly necessary cookies will prevent you from logging in or using key platform features. Detailed cookie management instructions are available in the help documentation of your browser provider.

12. Security Measures

mama4d implements a layered security architecture to protect your Personal Data against unauthorized access, loss, alteration, and disclosure. Key measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. A valid SSL certificate is maintained at all times on https://mama4d.cam.
• At-Rest Encryption: Sensitive data stored in our databases — including KYC documents and financial records — is encrypted using AES-256 encryption.
• Access Controls: Access to Personal Data is restricted to authorized personnel on a strict need-to-know basis. All staff with data access undergo background checks and regular privacy training.
• Two-Factor Authentication (2FA): Available for all User Accounts. We strongly encourage all Users to enable 2FA to provide an additional layer of protection against unauthorized login.
• Intrusion Detection: Automated monitoring systems flag and investigate anomalous login patterns, unusual transaction volumes, and other indicators of compromise in real time.
• Regular Security Audits: Our platform and infrastructure undergo periodic penetration testing and security reviews conducted by qualified third-party security firms.

Despite these measures, no internet-based platform can guarantee absolute security. If you suspect that your Account has been compromised, contact our support team immediately at [email protected] or via live chat so that we can take immediate protective action.

13. Protection of Minors

mama4d operates a strict 21+ policy. We do not knowingly collect Personal Data from individuals under 21 years of age. If we become aware — through our KYC process or any other means — that a User is under 21, we will immediately suspend the Account, void any open bets, and return any deposited funds (less any winnings that arose from wagering activity) to the original payment method. Parents and guardians who believe a minor has registered on the Platform are encouraged to contact us at [email protected] without delay.

14. Third-Party Services & Links

The mama4d platform integrates game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These providers may collect limited technical data (such as game session identifiers and round outcomes) through their software components embedded in our platform, in accordance with their own privacy policies and the data-processing agreements they hold with mama4d. mama4d does not share your Personal Data with game providers beyond what is strictly necessary for game session management and fair-play auditing.

Any links to external websites — such as responsible gaming organizations or payment provider portals — that may appear in our support documentation are governed by those external entities' own privacy policies. mama4d is not responsible for the data practices of any third-party website.

15. Policy Amendments

mama4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will notify registered Users by email to the address on file and by posting a prominent notice on the Platform at least 14 days before the revised policy takes effect. The "Last Updated" date at the top of this page will be revised accordingly. Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.

16. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or mama4d's data handling practices, please contact our Data Protection team through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Response Time: Privacy-related queries are acknowledged within 3 business days and resolved within 30 calendar days

If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the competent data protection supervisory authority in your jurisdiction. Indonesian residents may refer complaints to the Ministry of Communication and Information Technology (Kominfo) or the relevant authority designated under UU PDP.